Legal
DCS Haverhill privacy policy
How we handle the details you share with us.
This policy explains how Dons Cleaning Services ("DCS", "we", "us"), 5 Blair Parade, Haverhill, Suffolk, CB9 9BW, uses personal information in line with UK GDPR and the Data Protection Act 2018.
What we collect
- Your name, phone number, email address and postcode.
- Details of the cleaning you need, and any message you send.
- Basic, anonymous website usage information.
How we use it
- To reply to your enquiry and prepare a quote.
- To arrange, carry out and invoice cleaning work.
- To meet legal and accounting obligations.
Our lawful bases are taking steps at your request before entering a contract, performing that contract, and our legal obligations. We do not sell your information.
Who we share it with
Only with service providers that help us run the business, such as our enquiry management software and email provider, and only as needed.
How long we keep it
Enquiries that don’t lead to work are deleted when no longer needed. Customer records are kept as long as required for legal and accounting purposes.
Your rights
You can ask to access, correct or delete your information, object to its use, or restrict it. Contact us at dons.cleaningservices23@gmail.com or 07727 314371. You can also complain to the Information Commissioner’s Office (ico.org.uk).
Ready for a genuinely clean home?
Send a quick message for a free, no-obligation quote, or call Don directly.
Texatherm certified · £5m insured · Mon–Sat 07:00–19:00